Refund policy

Please see our return & refund policy below.

Return Eligibility: Our refund policy covers a period of 30 days from the order date.

Damaged Upon Arrival: If product arrives damaged, please contact us immediately so we can ship a replacement and follow up with the trucking service to file a claim. Please provide your order # and proof of damage with your claim. Wear and usage on the product will not qualify as returnable. 

Return Shipping: If your item qualifies for a return, please ensure that the item(s) you are returning are in their original package and in their original condition. If the product is not in its original state it will not be eligible for return. Any alterations or modifications of the product will not be eligible for return and will be void of warranty.

Non-Returnable Items: Certain items may not be eligible for a refund, such as items that are damaged due to misuse or items not in their original condition. Our Cedar Barrels are not eligible for return due to their shipping requirement. Gift cards are non-refundable. 

Contact Us: If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact our customer service team at info@theOsone.com.

To start a return, please review steps below:

  1. Email hello@theOsone.com with your order # and reason for return. Upon review of your submission, a return shipping label will be emailed to you.
  2. Pack the item in its original packaging or equivalent to prevent any damage in shipping.
  3. Drop off your return package to the carrier on the return label (UPS, USPS, FEDEX). Include the original order # so we can promptly identify your order.
  4. Once we receive the returned item, we will inspect it to ensure it meets our return eligibility criteria. Please allow 5 business days from the receipt of the returned shipment for the refund to be processed.  Please remember it can take additional days for your bank or credit card company to process and post the refund as well.
  5. You will be emailed once your refund has been processed. Refunds will be issued to the original payment method used for the purchase.