Customer Service based out of Fort Lauderdale, FL
Frequently Asked Questions
How fast is shipping?
We offer Fast, Free Shipping on all our products with orders processed and shipped within 1 business day with delivery in 3-6 business days to the lower 48 states.
Where do you ship?
We ship to the lower 48 states.
How long is the warranty?
We offer a 12 month warranty from date of purchase with the option to add an additional 12 months. Please refer to the warranty page for further details, click here.
Do you offer financing?
Yes, we offer a few different options for financing.
Up to 24 months of financing through Affirm via Shop Pay with 0% APR available for well qualified buyers.
We also offer Afterpay where you'll pay 4 equal payments over 6 weeks at 0% interest for most buyers.
Details are available at checkout prior to purchase.
Can I pay with HSA/FSA Funds?
Yes, we have partnered with TrueMed® so you can get qualified to pay with your HSA/FSA Funds. For more information, click here.
Do you offer a Military Discount?
Yes, we offer 15% off all products for those who have served and are serving our country. For more details, click here.
Product Manuals
HydroTub™
Printable Manual - HydroTub Setup Manual
Article - How to Clean Your Cold Plunge
HydroBarrel™
Printable Manual - HydroBarrel Setup Manual
Article - How to Clean Your Cold Plunge
Pro Chiller
Video - How to Connect Plunge to Chiller
Video - How to Adjust Settings on Pro Chiller
Video - How to Replace the Filter
Printable Manual - Pro Chiller Setup
Popular Videos
OSONE YouTube Channel
Home to all of our how-to videos. Want us to create a how-to video on something that requires a step by step tutorial? Just let us know.