Yes, simply select TrueMed® as your payment option at checkout and use your FSA or HSA card as you would any other credit card.

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

Yes, customers can now pay a certain amount with their HSA/FSA funds and the balance with a personal debit/credit card.

Yes. If you prefer to use your regular credit card, TrueMed® will send you instructions on how to submit for reimbursement from your HSA/FSA administrator. 

When applying for a Letter of Medical Necessity, you'll need to supply some essential details. This process typically involves a few critical steps to ensure that you’re eligible and that the information is secure and accurate.

Here’s what you need to provide:

1. Personal information: This includes your full name, contact details, and date of birth. These basics help confirm your identity and start your application process.

2. Medical Symptoms and History: Clearly describe the symptoms you are experiencing. It’s also vital to include relevant aspects of your medical history, as this provides a complete picture of your health needs.

3. Verification of Identity: To ensure your identity is correctly recorded, you’ll be asked to verify your phone number. Additionally, uploading a photo ID is part of the process to ensure the integrity and security of your application.

Rest assured, all the information shared during the application will remain confidential, utilized solely by healthcare professionals involved in your assessment.

Once you've secured a Letter of Medical Necessity (LMN), you're just a few steps away from completing your purchase. Follow this guide to ensure a seamless transaction.

1. Select the items you would like to purchase, add them to your cart, preparing for checkout.

2. Use your HSA or FSA card to complete your purchase. For a smooth process, make sure to use the same email address you provided when obtaining your LMN. If your HSA/FSA card isn't on hand, you can still pay with a debit or credit card. Post-purchase, you may need to apply to your HSA/FSA administrator for reimbursement.

3. Upon completing your purchase, you should receive a receipt and a copy of the LMN via email. These documents are crucial for substantiating your purchase.

4. Finally, log into your HSA/FSA administrator's website to upload the receipt and LMN. This step is essential whether you paid directly with your HSA/FSA card or intend to request reimbursement after using a debit or credit card.

By following these steps, you can efficiently utilize your Letter of Medical Necessity to make a purchase with ease.

When you've made a purchase that needs to be justified via a Letter of Medical Necessity (LMN) and paid using your Health Savings Account (HSA) or Flexible Spending Account (FSA), follow these steps to ensure a smooth reimbursement process:

1. Start by logging into your HSA/FSA account on the website of your benefits administrator.

2. Once logged in, locate the section dedicated to Reimbursements or Claims. This is where you'll manage document submissions.

3. Prepare to upload your receipt and Letter of Medical Necessity. These documents are crucial to substantiate your claim.

After submitting, the administrator will handle and evaluate your claim. It's important to keep in mind that some administrators might mistakenly reject claims. Therefore, it's advisable to check with your benefits provider before making a purchase to confirm if the item will qualify for reimbursement.

If you encounter any difficulties finding your itemized receipt or LMN, consider reaching out to your vendor's support for assistance. This ensures you have all necessary documentation ready for a seamless submission process.

Generally it takes 24-48 hours. In some cases, TrueMed® provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam, then reach out to us at support@truemed.com for help.

There is no cost to you, as long as you are shopping with a TrueMed® partner merchant.